Ford Recalls Over 1 Million Vehicles Over Infotainment Software Glitch Impacting Rear-View Camera

Ford Motor Company has initiated a voluntary recall for approximately 1,075,299 vehicles across its Ford and Lincoln brands due to a software defect in the SYNC4 infotainment system that may disrupt the rear-view camera display. The issue, affecting SYNC4 software versions 1.7 through 1.9, can cause the screen to freeze, turn black and reboot—potentially showing an incorrect or delayed image while the vehicle is in reverse.

Also Read: Oben Electric Adds Bhubaneswar To National EV Retail Network

The recall impacts several models produced between 2020 and 2025, including:

According to the report submitted by Ford to the National Highway Traffic Safety Administration (NHTSA) said, the center infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing or delayed. A frozen rear-view camera display image while in reverse can create a false representation of where the vehicle is relative to its surroundings, increasing the risk of a crash. Improper operational sequencing within the wireless communication subsystem of the SYNC software may lead to unexpected system resets.

Also Read: Volvo Shared Life-Saving Seat Belt Tech With The World In 1959, Now They’re Back With A Smarter One

Ford identified the problem following customer complaints, warranty claims, and data review. One minor crash linked to the defect has been reported, but no injuries have been confirmed.

To deal with the issue, Ford will update the affected Accessory Protocol Interface Module (APIM) with SYNC4 software version 2.0 or higher, either at dealerships or via over-the-air (OTA) updates for eligible vehicles. Owners will be notified by mail starting June 16, 2025. Those who previously paid for similar repairs may be eligible for reimbursement under Ford’s existing recall compensation plan.