Hero Vida Introduces Value-Added Services to Strengthen Ownership Experience

Hero MotoCorp's electric vehicle division, VIDA, has launched a range of value-added services aimed at facilitating electric vehicle ownership. These initiatives focus on enhancing battery performance, resale value, and providing 24/7 roadside assistance. Key features include assured buyback plans, VIDA Edge for digital connectivity, and India's largest EV charging network with over 3,600 stations. Additionally, the introduction of a Battery-as-a-Service subscription allows customers to pay for the chassis and battery separately. This approach aims to make electric mobility more accessible and affordable for all.

Hero Vida Introduces Value-Added Services to Strengthen Ownership Experience

Indian automaker, Hero MotoCorp’s electric vehicle division, VIDA on Tuesday announced that it has introduced a comprehensive suite of value-added services designed to enhance EV ownership.

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How does Hero Vida's Battery-as-a-Service (BaaS) model compare with similar offerings from competitors like Ather Energy and Honda?

Hero Vida's BaaS model allows customers to finance the scooter chassis and battery separately, reducing upfront costs. Ather Energy offers a similar plan where customers can buy the scooter without the battery and pay for battery usage through monthly plans. Honda has introduced its own BaaS plans tailored for lower daily usage. Both Ather and Honda provide flexible subscription options, but Hero Vida emphasizes affordability and accessibility for a wider audience in India.

What features do the new Hero Vida V2 electric scooters offer that enhance user experience?

The Hero Vida V2 series offers features like a Permanent Magnet Synchronous Motor, four riding modes, a 7-inch TFT display for navigation and telematics, and battery swapping technology for reduced downtime. These scooters also come with an extensive warranty, which includes a 5-year vehicle warranty and a 3-year battery warranty, enhancing the overall ownership experience.

What are the expected advantages of the new Vida VX2's features such as cloud connectivity and real-time ride statistics?

The Vida VX2's cloud connectivity allows for real-time ride statistics and telemetry, enabling users to monitor performance and optimize their riding experience. This feature enhances security through immobilization and facilitates Firmware Over-The-Air (FOTA) updates, ensuring that the scooter remains up-to-date with the latest software enhancements, thereby improving overall functionality and user satisfaction.

How does the pricing of Hero Vida VX2 compare to similar models in the market?

The Hero Vida VX2 is positioned as an affordable entry-level electric scooter, priced at Rs 59,490 with the Battery-as-a-Service option. This pricing is competitive compared to similar offerings from companies like Ather and Ola, which also focus on budget-conscious consumers. The VX2's affordability, combined with its features, aims to attract a broader customer base in the growing EV market.

What role does the extensive charging network play in promoting Hero Vida's electric scooters?

Hero Vida's extensive charging network, which includes over 3,600 stations across India, plays a crucial role in enhancing the ownership experience by providing convenient access to charging solutions. This infrastructure supports the transition to electric mobility by alleviating range anxiety, ensuring that users can easily charge their vehicles, and thus encouraging more customers to consider electric scooters as a viable option.

As per the company, these offerings simplify the transition to EVs by making them more dependable, accessible, and affordable, while strengthening key ownership drivers such as battery performance, assured resale value, 24/7 roadside assistance, and intelligent connected features.
Launched in time for the festive season, these services include assured buyback plans that offer financial certainty, VIDA Edge which offers advanced digital connectivity and unlimited fast-charging benefits, they are designed to optimise the total cost of ownership and instil confidence. Moreover, the company boasts India’s largest EV charging network of over 3,600 stations.
Speaking on the value-added services, Kausalya Nandakumar, Chief Business Officer, Emerging Mobility Business Unit, said “At VIDA, our mission is to democratise electric mobility, by making it truly accessible and affordable for every customer. With our value-added services such as extended battery warranty, assured buyback, and comprehensive roadside assistance, we are removing barriers and simplifying the transition to sustainable mobility. This festive season, we reaffirm our commitment to empowering customers with solutions that make EV ownership effortless and dependable."
The company further added that the recently launched VIDA Evooter VX2 which boasts advanced electric innovation with Vida’s Battery-as-a-Service (BaaS) model. Furthermore, the company introduced Battery-as-a-Service (BaaS) subscription along with the launch of Vida VX2 in India. The ‘pay-as-you-go’ model allows customers to finance the scooter chassis and battery separately, reducing high upfront costs into affordable and convenient monthly payments.
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