VinFast Partners With myTVS To Set Up After-Sales Service Network Across India

VinFast Auto India has forged a partnership with myTVS to enhance its after-sales support in anticipation of its electric vehicle launch in India. The collaboration aims to establish 120 Extended Service Workshops, providing services like vehicle diagnostics, repairs, and using original parts. Technicians will undergo model-specific training to ensure high service standards. Both companies will jointly oversee the service network's expansion and technician training, emphasizing VinFast's commitment to customer satisfaction and supporting India's transition to sustainable mobility.

VinFast Partners With myTVS To Set Up After-Sales Service Network Across India

Vietnamese automaker VinFast Auto India has signed a service agreement with myTVS to expand its after-sales support network in India. The move is part of VinFast’s preparation for its upcoming electric vehicle launch in the Indian market.

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What additional support services will VinFast offer to its customers in India through its partnership with Global Assure?

Through its partnership with Global Assure, VinFast will provide a 24x7 call center for customer queries, roadside assistance across India, mobile EV charging solutions, and on-demand mobile service vans for minor repairs and breakdowns. This comprehensive support network aims to enhance customer experience and ensure prompt assistance for VinFast EV owners.

How do the technical specifications of VinFast's VF 6 and VF 7 compare to similar models from Indian manufacturers?

The VinFast VF 6 features a 59.6 kWh battery producing 201 bhp, while the VF 7 comes with a 70.8 kWh battery generating 348.6 bhp. In comparison, Mahindra’s BE 6 and XEV 9e offer battery options of 59 kWh and 79 kWh, producing up to 210 kW. Tata's Curvv EV and Harrier EV also present competitive specifications, making the VF series a strong contender in the Indian electric SUV market.

What is VinFast's strategy for establishing its service network in Indonesia?

VinFast is expanding its service network in Indonesia by partnering with Bengkel BOS to authorize 12 service workshops for maintenance and repair services. The collaboration focuses on building customer trust and ensuring quality service through comprehensive training for workshop personnel and adherence to VinFast's standards. This strategy aims to enhance customer satisfaction and support the growing EV market in Indonesia.

What are the key features and capabilities of VinFast's new electric vehicle production facility in Ha Tinh, Vietnam?

The Ha Tinh production facility covers 360,000 square meters with a designed capacity of 200,000 vehicles per year. It includes advanced production lines from companies like ABB and FANUC, and adheres to strict quality standards. The facility is crucial for VinFast's goal of achieving over 80% localization in production by 2026 and supports both domestic and international markets.

What are the features of VinFast's VF 3 electric vehicle that make it appealing in the Indonesian market?

The VinFast VF 3 is designed for affordability and practicality, offering a range of 215 km on a single charge and equipped with a 10-inch touchscreen. Priced competitively at approximately IDR 230,130,000, it comes with a seven-year warranty for the vehicle and eight years for the battery. Its attractive features and warranty policy make it appealing to Indonesian consumers.

Plan to Set Up 120 Service Workshops

The company aims to establish 120 Extended Service Workshops by partnering with third-party providers. These workshops will operate alongside VinFast’s own dealerships and service locations.

Scope of Services

Under the partnership, myTVS will offer vehicle servicing, diagnostic support and repairs for VinFast vehicles. The facilities will use original parts and equipment. Technicians will receive model-specific training.
Pham Sanh Chau, CEO, VinFast Asia, said, “At VinFast, we are unwavering in our commitment to delivering excellence across three fundamental pillars: high-quality vehicles, inclusive pricing and exceptional after-sales policies. This strategic collaboration with myTVS to expand our comprehensive after-sales service network demonstrates our long-term commitment to the Indian market and our dedication to customer satisfaction. By establishing this robust service infrastructure, we are not only supporting India's transition to sustainable mobility but also building enduring relationships with our customers through trust, reliability and exceptional service standards.”

Focus Areas

VinFast and myTVS will jointly handle service network expansion, technician training, and support planning. The collaboration is part of VinFast’s wider effort to build service infrastructure for its products in India.
Natarajan Srinivasan, CEO, myTVS, said, “We congratulate VinFast as they bring their innovative electric vehicles to India and are delighted to partner with them. We are confident that this unique partnership will enable VinFast to scale growth backed by our technology powered after-sales service platform. This partnership also validates the myTVS business model of building and delivering a high-quality, convenient, transparent and digitally powered after-market service platform to support the ambitions of India's automobile sector.”
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